Payment Policy

Thank you for choosing Selvane. We aim to provide a secure, convenient, and reliable payment experience for all customers purchasing hoodies and other products from our online store.

1. Accepted Payment Methods

We accept various secure payment methods to make your shopping experience simple and convenient. Available payment options will be displayed during the checkout process.

Customers are responsible for ensuring that their selected payment method has sufficient funds or available credit before completing an order.

2. Payment Processing

All payments must be successfully completed before an order can be processed and prepared for shipment.

Once payment has been authorised and confirmed, we will begin preparing your order for dispatch.

3. Payment Security

We take payment security seriously and use secure payment processing methods designed to protect customer payment information.

We do not store complete payment card details on our systems. Payment information is handled through secure payment processing services.

4. Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation containing details of your purchase.

If you do not receive an order confirmation after completing payment, please contact our customer support team for assistance.

5. Payment Authorisation

Your payment may require verification or authorisation from your payment provider before your order can be accepted.

In some cases, additional security checks may be required to help prevent fraudulent transactions.

6. Incorrect Payment Information

Customers are responsible for providing accurate payment details during checkout.

If incorrect payment information is provided, your order may be delayed until the payment issue has been resolved.

7. Failed Payments

If a payment attempt fails, your order will not be processed until successful payment has been received.

Customers may need to check their payment details or contact their payment provider before attempting payment again.

8. Payment Currency

All prices shown on our website are displayed in the currency available for your shopping region.

The final amount charged may vary slightly depending on your payment provider, currency conversion rates, or banking policies.

9. Payment Verification

For security purposes, we may verify certain order details before completing payment processing.

Orders that require additional verification may experience a short delay while the information is reviewed.

10. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us with your order details.

We will review the payment records and assist with resolving any confirmed duplicate charges.

11. Payment Disputes

If you have any concerns regarding a payment, please contact our customer service team before initiating a payment dispute.

We will make reasonable efforts to investigate and resolve payment-related concerns.

12. Refund Payments

Approved refunds will be processed back to the original payment method used for the purchase.

The time required for refunded funds to appear may depend on your bank or payment provider.

13. Order Cancellation and Payments

If an order cancellation request is accepted before shipment, any eligible refund will be processed according to our refund procedures.

Orders that have already been dispatched may not qualify for cancellation.

14. Fraud Prevention

We reserve the right to review or refuse transactions that appear suspicious, fraudulent, or inconsistent with normal purchasing activity.

Additional information may be requested to confirm order authenticity.

15. Payment Responsibility

Customers are responsible for ensuring that their payment account information is accurate and authorised for use.

Selvane is not responsible for delays caused by incorrect payment information provided by customers.

16. Bank Charges and Fees

Any additional charges applied by banks, card providers, or payment services due to currency exchange or transaction processing are the responsibility of the customer.