At Selvane, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.
Company Name: Selvane
Address: 9 ORCHARD RISE, CHARD, TA20 1FX
Email: support@selvane.online
Phone: +44 7535476425
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect personal information necessary to provide our services. This information may include your name, billing address, delivery address, email address, telephone number, payment details, and order information.
2. Use of Personal Information
We use your personal information to process and fulfil your orders, arrange delivery, provide customer support, improve our services, manage payments, and communicate with you regarding your purchases or enquiries.
3. Order Information
When you purchase products from our website, we collect information required to complete your order. This includes product details, transaction information, delivery information, and any communication related to your order.
4. Payment Information
Payments are processed through secure payment providers. We do not store complete payment card details on our systems. Payment information is handled securely according to applicable payment processing requirements.
5. Website Usage Information
We may collect certain information about how visitors use our website, including browser type, device information, pages visited, and general website activity. This information helps us improve website performance and customer experience.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website performance, and provide a smoother shopping experience.
You can choose to disable cookies through your browser settings, but some website functions may not operate correctly.
7. Customer Communication
If you contact us through email, telephone, or other available communication methods, we may collect and store the information you provide in order to respond to your enquiry and provide customer support.
8. Marketing Communications
We may use your contact information to send updates, product information, or promotional messages where you have provided appropriate consent. You may choose to stop receiving marketing communications at any time.
9. Sharing of Information
We do not sell, rent, or trade your personal information. We may share necessary information only with trusted service providers involved in payment processing, order fulfilment, delivery services, website operations, and customer support.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no online transmission method or storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as necessary to provide our services, complete transactions, meet legal obligations, resolve disputes, and maintain accurate business records.
12. Your Data Protection Rights
Under applicable UK data protection laws, you may have the right to request access to your personal information, request corrections, request deletion of your information, restrict processing, or object to certain uses of your data.
13. Access to Personal Information
You may contact us if you would like to know what personal information we hold about you or request a copy of your personal data.
14. Correction of Information
If any personal information we hold about you is incorrect or incomplete, you may contact us and request that the information is updated.
15. Deletion Requests
You may request the deletion of your personal information where there is no legal requirement for us to continue storing it.
16. Third-Party Services
Our website may use third-party services necessary for payment processing, website functionality, analytics, and delivery arrangements. These providers may process information only for the purposes required to provide their services.
17. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children without appropriate permission.
18. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes in our services, legal requirements, or business practices. Any updates will apply once published on this page.
19. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Company Name: Selvane
Address: 9 ORCHARD RISE, CHARD, TA20 1FX
Email: support@selvane.online
Phone: +44 7535476425
20. Governing Privacy Requirements
We handle personal information in accordance with applicable United Kingdom data protection laws and aim to maintain transparent and responsible practices regarding customer privacy.