Shipping Policy

At Selvane, we are committed to providing a reliable and efficient delivery service for all customers purchasing our hoodies and clothing products. We carefully prepare every order to ensure that your items arrive safely and in good condition.

1. Order Processing Time

All orders are processed after payment has been successfully confirmed. Orders are prepared, checked, and packed before being dispatched.

Processing times may vary depending on order volume, product availability, and seasonal demand. We always aim to prepare orders as quickly as possible while maintaining quality control.

2. Order Confirmation

After placing an order, customers will receive an order confirmation containing the details of their purchase. Please review your order information carefully and contact us as soon as possible if any information is incorrect.

Once an order has entered the processing stage, changes or cancellations may not always be possible.

3. Dispatch Information

Orders will be dispatched once they have been fully prepared and inspected. Customers will receive shipping confirmation details when their order has been sent.

Delivery times begin from the date the order is dispatched, not from the date the order is placed.

4. Delivery Timeframes

Delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, and other circumstances outside of our control.

Estimated delivery times are provided as guidance only and are not guaranteed delivery dates.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your name, address, postcode, and contact details are correct. Selvane cannot be responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete address information provided by the customer.

6. Tracking Information

Where available, tracking information will be provided after the order has been dispatched.

Customers can use the tracking details to follow the progress of their delivery. Please note that tracking updates may take some time to appear after dispatch.

7. Delayed Deliveries

Although we work with reliable delivery services, delays may occasionally occur due to factors including courier delays, customs procedures, extreme weather, public holidays, or other unexpected events.

If your order has not arrived within the expected delivery period, please contact our customer support team for assistance.

8. Lost or Missing Parcels

If a parcel is marked as delivered but has not been received, customers should first check with household members, neighbours, and the delivery location.

If the parcel cannot be located, please contact us and we will assist in investigating the issue with the delivery provider.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with relevant details and supporting information.

We will review the situation and provide appropriate assistance based on the circumstances.

10. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly.

We will investigate the issue and work to resolve it as quickly as possible.

11. Multiple Item Orders

Orders containing multiple products may occasionally be shipped separately depending on availability and processing requirements.

If items are shipped separately, customers will receive relevant delivery information for each shipment.

12. Failed Delivery Attempts

If delivery cannot be completed due to the customer being unavailable or providing incorrect delivery information, additional delivery arrangements may be required.

Any consequences caused by unsuccessful delivery attempts may be the responsibility of the customer.

13. Delivery Restrictions

We reserve the right to adjust shipping arrangements where necessary due to operational requirements, delivery limitations, or circumstances affecting safe transportation.