Return and Refund Policy

Thank you for choosing Selvane. We are committed to providing customers with quality hoodies and a reliable shopping experience. This Return and Refund Policy explains the conditions, procedures, and requirements for requesting a return or refund for purchases made through our website.

Return Eligibility

Customers may request a return if the item received is faulty, damaged, incorrect, or does not meet reasonable quality expectations. All return requests must meet the conditions outlined in this policy.

Return Request Period

Customers must contact our customer service team within 14 days of receiving their order if they wish to request a return. Requests submitted after this period may not be accepted.

Condition of Returned Items

Returned items must be unused, unworn, unwashed, and in their original condition. Products must include all original packaging, tags, and any included accessories.

Items Not Eligible for Return

Items that have been worn, washed, altered, damaged through customer handling, or returned without original packaging may not qualify for a refund.

Incorrect or Damaged Items

If you receive an incorrect item or a product with a manufacturing defect, please contact us with details of the issue. We will review the request and provide an appropriate solution.

Return Approval Process

Before sending any item back, customers must contact our support team and receive return instructions. Returns sent without prior approval may not be accepted.

Return Shipping Responsibility

Customers may be responsible for return shipping costs unless the item received is incorrect, defective, or damaged due to an issue on our side.

Original Shipping Fees

Shipping fees paid during the original order are generally non-refundable unless the return is caused by an error or fault from our side.

Refund Processing

Once we receive and inspect the returned item, we will process the refund if the return meets all requirements. Refund processing will begin after approval of the returned product.

Refund Method

Approved refunds will be issued using the original payment method used for the purchase. Processing times may vary depending on the payment provider.

Refund Timeframe

After a refund has been approved, it may take several business days for the funds to appear in the customer's account due to banking or payment processing times.

Partial Refunds

In certain situations, only a partial refund may be provided if an item shows signs of use, damage, missing packaging, or reduced resale condition.

Exchange Requests

If customers require a different size, colour, or alternative item, they should contact our customer service team. Exchange availability depends on product availability.

Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order. Once an order has been processed or dispatched, cancellation may no longer be possible.

Product Size Issues

Customers are responsible for selecting the correct size before placing an order. Returns caused by incorrect size selection may require the customer to cover return shipping costs.