Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of this website and the purchase of products from our online store. By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms and Conditions.

These terms apply to all customers who use our website and purchase products from us. Please read them carefully before placing an order.

2. Company Information

Company Name: Selvane

Address: 9 ORCHARD RISE, CHARD, TA20 1FX

Email: support@selvane.online

Telephone: +44 7535476425

3. Use of Our Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of other users or restrict their ability to access and use the website.

You must not misuse this website, attempt to gain unauthorised access, introduce harmful content, or interfere with the normal operation of the website.

4. Product Information

We make every effort to ensure that product descriptions, images, sizes, colours, and other details displayed on our website are accurate.

However, slight differences may occur due to screen settings, lighting conditions, manufacturing variations, or differences between product batches.

5. Product Availability

All products are subject to availability.

We reserve the right to update product availability, discontinue products, limit quantities, or remove products from our website at any time without prior notice.

6. Ordering Products

When you place an order through our website, you agree that all information provided is accurate, complete, and up to date.

After submitting an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order, as we reserve the right to refuse or cancel orders in certain circumstances.

7. Order Acceptance

An order becomes accepted when we confirm that your order has been processed.

We reserve the right to refuse an order due to reasons including incorrect pricing information, suspected fraudulent activity, unavailable stock, or incomplete customer information.

8. Pricing and Payment

All prices displayed on our website are provided in the applicable currency and include the information available at the time of purchase.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.

Payment must be completed successfully before orders can be processed and dispatched.

9. Payment Security

We take reasonable measures to protect payment information and customer details.

Customers are responsible for ensuring that the payment information provided is accurate and that they have permission to use the selected payment method.

10. Shipping and Delivery

Delivery times may vary depending on the destination, shipping method, and external factors beyond our control.

We are not responsible for delays caused by courier services, customs procedures, weather conditions, or other circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address.

11. Delivery Responsibility

Once an order has been dispatched, customers should monitor delivery updates and ensure someone is available to receive the parcel when required.

We are not responsible for delays, losses, or failed deliveries caused by incorrect delivery information provided by customers.

12. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Customers must follow the required return process and provide accurate order information when requesting a return or refund.

Products must meet the required return conditions before a refund or replacement can be considered.

13. Product Condition

Customers are responsible for checking products upon delivery.

If a product arrives damaged, incorrect, or defective, customers should contact us with relevant order details and supporting information within a reasonable period.

14. Clothing Care Responsibility

Customers should follow the care instructions provided with products.

We are not responsible for damage caused by incorrect washing, improper care, alterations, misuse, or failure to follow product care recommendations.

15. Intellectual Property

All content displayed on this website, including text, images, designs, graphics, and other materials, is protected by applicable intellectual property rights.

Customers may not copy, reproduce, distribute, or use website content for commercial purposes without permission.

16. Website Accuracy

We aim to keep all website information accurate and updated.

However, we do not guarantee that all information will always be complete, error-free, or continuously available due to technical updates or maintenance.

17. Limitation of Liability

To the fullest extent permitted by applicable law, we are not responsible for indirect losses, business interruptions, or damages arising from the use of our website or purchased products.

Our responsibility is limited to the value of the relevant order where applicable.